Shipping

Hong Kong

1) Door to Door

In order to speed up the entire delivery process, the Door to door logistics fleet does not have a tracking code for the time being, so that the goods can be delivered on the same day.

It is suitable for the delivery of larger or heavier goods. The freight rate has advantages over SF Express: such as household products/health food/snacks food...etc.

Shipping Fee:

Region	Weight	Shipping Fee
Hong Kong/Kowloon/New Territories	small than 120cm, Below 5kg	$30
Hong Kong/Kowloon/New Territories	small than 130cm, 5.1kg to 10kg	$38
Hong Kong/Kowloon/New Territories	small than 140cm, 10.1kg to 19kg	$48
Hong Kong/Kowloon/New Territories	small than 150cm, 19.1kg to 24kg	$58

This is how it works:

The logistics team will contact the recipient by phone before delivery. If the recipient does not answer, the delivery driver will make an appointment with the recipient by WhatsApp (except for industrial and commercial areas, the delivery driver will directly deliver the goods during office hours without calling the recipient in advance. If you need to contact the recipient by phone before delivery, please clearly state in the order remarks). If the first delivery is unsuccessful, the delivery driver will contact the recipient to arrange another delivery. If the delivery place is the epidemic area, the tenement building or the driver needs to move up the stairs, you must choose the ground floor delivery; The enclosed village area will only be delivered to the nearest landmark location: village entrance, memorial archway, temple or public toilet.

Delivery Areas:  

Hong Kong / Kowloon / New Territories 

(Additional charges for outlying islands and remote areas apply)  

Service Hours:

Monday – Saturday 

(Service not available on Sunday & Public Holidays)

Delivery for remote areas:

Ocean Park and the outlying islands district (cheung chau, lamma island, Po toi island, GuoZhou, suo gu ping chau, islands, kat, pylon chau, black state, etc.), Disney, discovery bay, lantau island, mui wo, bay bay, cheung chau, pond, tai o, little rock, ngong ping, oyster bay, chek lap kok, the airport and all need to apply for the area permit range are unable to send.

2. SF Express(Local Commercial And Industrial Areas / EF Lockers / 7-11 / OK Convenience Stores Pickup)

$30 will be charged for first the kg, and $6 for every additional 0.5kg. No additional charges for delivering to residential or remote areas.

Under most circumstances, the order will arrive between 2 to 3 working days. SF Lockers are available all over Hong Kong. Overseas overseas delivery is available but excludes food and cosmetic.

Please refer to SF Express website https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_service_partner_address/ or check with us.

Search with tracking Number
https://htm.sf-express.com/hk/tc/index.html

Flow :

1. When the customer fills in the delivery information at the time of “check out”, please fill in the code (Example: 852M1006) of the authorized pick up store at “Add Comments About Your Order”. Fill in the full address of the Convenience Store at “Address”.
2. When the courier arrives at the authorized Convenience Store, SF Express will send SMS to the customer as pick up notification.
3. To pick up the goods, customer is required to present the SMS notification sent by SF Express as verification.
4. From the day receiving the SMS notification, recipients are required to pick up the goods from designated 7-11 or OK Convenience Stores within 3 days. SF Express will return the goods if they are not picked up. If customer needs to retrieve the courier, please contact SF Express Customer Service Hotline (852) 2730 0273 in order to re-schedule a collection date.

China, Taiwan

SF Express: Delivery charge will be settled by customer upon delivery. For details, refer to the following link:
http://www.sf-express.com/hk/en/dynamic_function/price/

For all SF Express express parcel sent from Hong Kong to Mainland China and Taiwan, the following items are prohibited - cosmetics/powder goods/liquid/food.

Macau

1. Ching Kee Transport 

If you need to transport larger or heavier goods to Macau, you can choose "Ching Kee Transport".

Deliverable: clothes/cosmetics/large household goods/health food/snacks food

"Ching Kee Transportation" is a Hong Kong trade logistics. The volume of the carton is used as the unit of freight calculation. Although "Ching Kee Transportation" does not provide a reference for the volume and size of freight, it is experienced that a large carton can be stored up to 10-20 kilograms. Large or large Heavier goods will have an advantage over SF Express. The following information is for reference first.

Carton size: 50×36×35 **The shipping fee is about $120-140

Carton size: 60x46x53 **The shipping fee is about $160-180

**All shipping charges will be finalized by the quotation before delivery by "Ching Kee Transportation"

2. SF Express: Delivery charge will be settled by customer upon delivery. For details, refer to the following link:
http://www.sf-express.com/hk/en/dynamic_function/price/

For all SF Express express parcel sent from Hong Kong to Macau, the following items are prohibited - cosmetics/powder goods/liquid/food.

Oversea (Others)

1. SF International 

Sf international distribution can deliver goods to most overseas customers. As the freight rates vary from region to region, you will be informed of the exact freight rates by email when your order is available. You can pay the freight rates via Paypal. In addition, all sf Express international delivery (except Hong Kong), the following items are prohibited: cosmetics/powder/liquid/food.

Delivery charge will be settled by customer upon delivery. For details, refer to the following link:
http://www.sf-express.com/hk/en/dynamic_function/price/

2. EMS Speedpost delivery: delivery fee paid by the customer.

International express mail (EMS) delivers goods to customers all over the world. As the freight rates vary from region to region, you will be informed of the exact freight rates by email when your order is available. You can pay the freight rates via PayPal.

For details of international Speedpost (EMS) charges, please refer to the following links:
https://speedpost.hongkongpost.hk/speedpost/sections/postageCalc/postageCalc.jsf